From 9 AM to 5 PM PST, Monday through Friday, Customer Support is available by telephone with any of our client support staff. Support request emails sent to support@completecampaigns.com or submitted through the Support Request document in our online Help Menu shall receive an e-mail acknowledgement within 10 minutes. We strive to resolve all client user and technical problems as quickly as possible.
In off-hours and on Holidays, an immediate response to non-emergency technical support is not guaranteed. Support request e-mails shall receive an acknowledgement of receipt via auto-responder, and will receive a response from live support via e-mail or telephone at or before 9 AM on the next business day.
Emergency requests should be submitted through the emergency support paging extension (888-217-9600 x500.)
Requests for emergency technical support should be left on x500 of our main office number if the call is not answered by a live support staff member outside of regular business hours. Emergency Support messages page technical support staff at home, and should be used only in critical emergency situations. Such requests will receive a response from support staff via e-mail or telephone within 15 minutes.
E-filing amendments are forwarded to Support staff for modification and transmission to the appropriate election agency. Filings submitted outside of normal business hours will be handled and e-filing confirmations will be sent to the filer e-mail on the next business day.
If the e-filing submitted after business hours is due by midnight, please be sure to follow up your submission with a message on the Emergency Support line.