Troubleshooting: Hotmail accounts can’t receive my broadcast email!

Problem:Broadcast Emails sent to *@hotmail.com  and *@live.com are not ever being received.

Solution:If your DNS (domain) is being managed through us, make sure your recipients have checked the spam filter.

If we are not managing your DNS, you will need to setup the following TXT DNS record for SPF (gotta love abbreviations):

mydomain.com    TXT    v=spf1 mx include:completecampaigns.com +all

for the BIND DNS server the appropriate line in the zone file would be:

mydomain.com.    IN    TXT    "v=spf1 mx include:completecampaigns.com +all"

Once you set it up, check that it was done correctly by going to:

http://www.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/

and typing in your domain and clicking start. For example try completgov.com. on the next page it reads:

One or more functional SPF record(s) have been found for the domain completegov.com
The full text of the domain's SPF record is as follows.
v=spf1 mx include:completecampaigns.com +all

Any other response indicates that the TXT record was set up incorrectly.