1. What do I need to do to set up an account?
2. How quickly can a page be set up?
3. What information do you need to get started?
4. What credit cards do you accept?
5. How do I get my money?
6. Are there any fees or hidden charges?
7. Can I change the colors and fonts on my contribution page?
8. How can I make FundRaiser look more like my campaign website?
9. Can I make certain fields required or rearrange the fields on the page?
10. Can I link a FundRaiser page with my database?

1. What do I need to do to set up an account?

First of all, let us know who you are and where you’re from. You'll get a chance to customize your very own FundRaiser sample page. If you decide FundRaiser is something you want to take advantage of, all we need is a signed contract and we can get you going. Click here to try out Fundraiser for online contributions.

2. How quickly can a page be set up?

We can usually get your fundraising page up and running the same day we receive your signed contract.

3. What information will you need to get my account started?

We need to know your name, the name of your organization and your address, phone number and email address. If you are planning to use our direct deposit option, we'll also need a voided check or the routing information for your bank.

4. What credit cards do you accept?

We accept MasterCard, Visa and American Express.

5. How do I get my money?

Once a week, we send out a check or deposit the aggregate amount directly into your bank account, depending on which way you prefer to receive your funds.

6. Are there any fees or hidden charges?

We charge a processing fee on each transaction – 7.5% if you’re using it by itself, 5% if you’re using it with any of our other products.

There are absolutely no hidden fees involved in keeping your account running. However, if you request custom design work on your page, this is billed at $85 per hour.

7. Can I change the colors and fonts on my contribution page?

Yes, you can! In fact, you can sign up to try out our page customization system and see how easy it can be to adjust the look and feel of your contribution page.

8. How can I make FundRaiser look more like my campaign website?

You may be able to achieve the look you want simply by adjusting the colors and fonts yourself. If you need additional modifications, you can have one of our designers match the look and feel of your website in exact detail. We bill $85 per hour for custom work and matching a page can usually be done in under two hours, depending on the complexity of your website.

9. Can I make certain fields required or rearrange the fields on the page?

These are services that we can provide on a custom basis. The form is designed to work for most campaigns and organizations, but if you need something special, we can build it for you. We bill $85 per hour for all custom work.

10. Can I link a FundRaiser page with my database?

FundRaiser was built to work in conjunction with CompleteCampaigns.com’s BackOffice software. Any information you collect on a FundRaiser page can be automatically imported into BackOffice, without the need for any additional data entry. If you are using a database system other than BackOffice, we can provide you with a text record of each transaction, but we don’t have any tools to upload those records into your database.